{"id":15080,"date":"2025-09-26T14:24:11","date_gmt":"2025-09-26T12:24:11","guid":{"rendered":"https:\/\/www.rertech.it\/?page_id=15080"},"modified":"2025-09-26T14:35:12","modified_gmt":"2025-09-26T12:35:12","slug":"faqs","status":"publish","type":"page","link":"https:\/\/rertech.it\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_199e8a39 height_auto\"><div class=\"l-section-overlay\" style=\"background:rgba(0,0,0,0.60)\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container us_custom_eb849559\"><div class=\"vc_column-inner\"><h3 class=\"w-text us_custom_c6a940d2 has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">FAQs Frequently Asked Questions<\/span><\/span><\/h3><div class=\"w-separator us_custom_881e4f1b size_custom\" style=\"height:5px\"><\/div><h1 class=\"w-text us_custom_1f9ee13b has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">FAQs<\/span><\/span><\/h1><div class=\"w-separator size_medium\"><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium with_shape\"><div class=\"l-section-shape type_triangle-2 pos_bottom hor_flip\" style=\"height:5vmin;color:var(--color-content-link)\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 64 8\" preserveaspectratio=\"none\" width=\"100%\" height=\"100%\">\r\n\t<path fill=\"currentColor\" d=\"M64 8 L0 8 L0 0 L48 7.9 L64 0 Z\"\/>\r\n<\/svg><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:2rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column us_custom_eb849559\"><div class=\"wpb_wrapper\"><h5>FAQs: Many questions have been asked by our clients and visitors. Below is a small selection of the most frequently recurring ones. If you don\u2019t find the question you\u2019d like to ask, don\u2019t hesitate to contact us \u2014 we\u2019re always available to clarify any doubts you may have about the world of fiber optics. And remember, whether it\u2019s a simple question or a suggestion, your opinion matters to us.<\/h5>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2>Frequently Asked Questions<\/h2>\n<\/div><\/div><div class=\"w-separator size_small\"><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"l8eb\"><button class=\"w-tabs-section-header\" aria-controls=\"content-l8eb\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How to choose a CABLE BLOWING MACHINE, a FUSION SPLICER, or a TOOL?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-l8eb\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>You can get a fairly in-depth idea by visiting our dedicated websites (<a href=\"https:\/\/www.soffiacavo.it\/\" target=\"_blank\" rel=\"noopener\">CABLE BLOWING MACHINE<\/a> | <a href=\"https:\/\/www.giuntatrici.it\/\" target=\"_blank\" rel=\"noopener\">FUSION SPLICERS<\/a> | <a href=\"https:\/\/www.otdr.it\/\" target=\"_blank\" rel=\"noopener\">OTDR<\/a>) on these topics, where you\u2019ll find plenty of material \u2014 including guides, specifications, and videos \u2014 as well as almost all data sheets translated into Italian from the original Vendor versions. But the simplest and most complete solution is to contact us.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"xa68\"><button class=\"w-tabs-section-header\" aria-controls=\"content-xa68\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How does the financing work?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-xa68\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We have entered into partnership agreements with leading financial institutions specialized in capital goods.<\/p>\n<p>Both long-term rental with final purchase option and leasing are available.<br \/>\nDown payments are generally not required; instead, monthly installments are applied for the duration of the financing, with full-risk insurance coverage included.<br \/>\nAnd the approval times are calculated in \u2026 hours<\/p>\n<p>To learn more, visit the<span>\u00a0<\/span><a href=\"https:\/\/rertech.it\/en\/financial-instruments\/\" target=\"_blank\" rel=\"noopener\">dedicated section<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"wbe5\"><button class=\"w-tabs-section-header\" aria-controls=\"content-wbe5\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do you provide training courses?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-wbe5\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>Yes<\/strong>, we offer training courses normally associated with the sale of our products. Here are some of the most common topics<\/p>\n<ul>\n<li>Use and maintenance of fusion splicers<\/li>\n<li>Splicing technician course<\/li>\n<li>Testing and certification of optical links<\/li>\n<li>Testing and certification of LAN networks<\/li>\n<li>Use and maintenance of cable blowing machines<\/li>\n<\/ul>\n<p>The courses have a variable duration depending on the topic and the number of participants, and can be held either at our premises or at the customer\u2019s location.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"jd61\"><button class=\"w-tabs-section-header\" aria-controls=\"content-jd61\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do you rent equipment and instruments?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-jd61\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>As a rule, we have available:<\/p>\n<ul>\n<li>Cable blowing machines for long or short distances<\/li>\n<li>Fusion splicers<\/li>\n<li>LAN certifiers Cat6a \/ Cat7 \/ Cat7a \/ Cat8<\/li>\n<li>Optical certifiers<\/li>\n<li>OTDRs in SM and MM versions<\/li>\n<\/ul>\n<p>We also offer rental with purchase option. If you are satisfied with the equipment, we will discount part of the rental amount from the final purchase price.<br \/>\nThe price depends on the equipment and the rental duration.<br \/>\nAll the details of the offer are available<span>\u00a0<\/span><a href=\"https:\/\/rertech.it\/en\/rental\/\" target=\"_blank\" rel=\"noopener\">HERE<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"qeba\"><button class=\"w-tabs-section-header\" aria-controls=\"content-qeba\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What are the warranty terms?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-qeba\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span>The warranty terms depend on the product and the vendor.<\/span><br \/>\n<span>In general, all components are covered by a 12-month warranty in accordance with current regulations.<\/span><br \/>\n<span>Equipment and instruments have warranty periods of 12, 24, or 36 months. In some cases, it is also possible to obtain an extension of up to 5 years. The best thing to do is to visit the product page and, if in doubt,\u00a0<\/span><a href=\"https:\/\/rertech.it\/en\/contacts\/\" target=\"_blank\" rel=\"noopener\">contact us<\/a><span>.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"p047\"><button class=\"w-tabs-section-header\" aria-controls=\"content-p047\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Do you sell your products only online?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-p047\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>No, generally we are not.<\/p>\n<p>We are a company that sells to its customers through<em>traditional methods<\/em>\u201c<\/p>\n<p>However, for some products \u2014 a range that is steadily expanding \u2014 it is also possible to purchase online, usually at more advantageous prices than traditional sales.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"d1ac\"><button class=\"w-tabs-section-header\" aria-controls=\"content-d1ac\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">And what about support?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-d1ac\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span>To request after-sales support for a product supplied by us, or for a product from a vendor we represent, simply contact us using the form available in\u00a0<\/span><a href=\"https:\/\/rertech.it\/en\/support\/\" target=\"_blank\" rel=\"noopener\">this page<\/a><span>\u00a0indicating in the notes the manufacturer, model, serial number (if available), and as much detail as possible about the\u00a0<\/span><em>issue encountered.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"g-cols wpb_row via_grid cols_3 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:1rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-iconbox us_custom_d625af92 iconpos_top style_default color_primary align_center\"><div class=\"w-iconbox-icon\" style=\"font-size:2rem;\"><i class=\"fas fa-map-marker-alt\"><\/i><\/div><div class=\"w-iconbox-meta\"><h5 class=\"w-iconbox-title\">REGISTERED OFFICE<\/h5><div class=\"w-iconbox-text\"><p>Corso Mortara 22 | 10149 TURIN<\/p>\n<p><strong>HEADQUARTERS<\/strong><br \/>\nCorso A. Fleming 15 | 10040 Druento, TURIN<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-iconbox iconpos_top style_default color_primary align_center\"><div class=\"w-iconbox-icon\" style=\"font-size:2rem;\"><i class=\"fad fa-life-ring\"><\/i><\/div><div class=\"w-iconbox-meta\"><h5 class=\"w-iconbox-title\">24\/7 SUPPORT<\/h5><div class=\"w-iconbox-text\"><p><strong>Customer support service always available<\/strong><\/p>\n<p>Available 7\/24<br \/>\n<a href=\"tel:+390110708840\">+39 011 0708 840<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-iconbox iconpos_top style_default color_primary align_center\"><div class=\"w-iconbox-icon\" style=\"font-size:2rem;\"><i class=\"fad fa-clock\"><\/i><\/div><div class=\"w-iconbox-meta\"><h5 class=\"w-iconbox-title\">BUSINESS HOURS<\/h5><div class=\"w-iconbox-text\"><p><strong>Online service always available<\/strong><\/p>\n<p>Mon\u2013Thu | 9:00 AM \u2013 5:00 PM<br \/>\nFriday | 9:00 AM \u2013 1:00 PM<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"FAQs Domande RicorrentiFAQs FAQs: tante sono state le domande che ci hanno rivolto i nostri clienti e visitatori. Di seguito ne abbiamo raccolto una minima parte che ne designa la maggiore ricorrenza. Se non trovi la domanda che hai da porci, non esitare a contattarci, siamo a disposizione per fugare ogni tuo dubbio a riguardo...","protected":false},"author":1707,"featured_media":17801,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15080","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.8 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQs | Rertech<\/title>\n<meta name=\"description\" content=\"Tante sono state le domande che ci hanno rivolto i nostri clienti e visitatori. Di seguito le faqs pi\u00f9 importanti che abbiamo raccolto\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rertech.it\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs\" \/>\n<meta property=\"og:description\" content=\"Tante sono state le domande che ci hanno rivolto i nostri clienti e visitatori. 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