Terms & Conditions

Art. 1 – General provisions

1. L’utente navigando in quest’area accede a Rertech, accessibile mediante l’url: https://rertech.it. La navigazione e la trasmissione di un ordine di acquisto sul sito comportano l’accettazione delle Condizioni e delle Politiche di Protezione dei Dati adottate dal sito stesso ivi indicate.
2. Le presenti Condizioni Generali di Vendita si applicano alla vendita di prodotti con esclusivo riferimento agli acquisti effettuati sul sito conformemente alle disposizioni della Parte III, Titolo III, Capo I, Codice del Consumo (D.lgs. n. 206/05 modificato dal D.lgs. n. 21/14 e D.lgs. 70/03) da parte di:Società Rertech srl
   Registered office: Corso Mortara 22 | 10149 Turin
   Operational and administrative headquarters: Corso Alexander Fleming 15, 10040 DRUENTO (TO)
   VAT number: 12638320015
   Registered in the REA, number TO-1305057
3. Before accessing the products provided by the site, the user is required to read these General Conditions of Sale, which are generally and unequivocally accepted at the time of purchase.
4. The user is invited to download and print a copy of the purchase form and of these General Conditions of Sale, the terms of which Rertech reserves the right to modify unilaterally and without notice.

Art. 2 – Object

1. These General Conditions of Sale govern the offer, forwarding, and acceptance of purchase orders for products on Rertech and do not, however, govern the provision of services or the sale of products by parties other than the seller who are present on the same site via links, banners, or other hypertext links.
2. Before placing orders and purchasing products and services from other parties, we recommend checking their terms and conditions.

Art. 3 – Conclusion of the contract

1. To complete the purchase contract, you will need to complete the electronic form and submit it following the relevant instructions.
2. It contains a link to the General Conditions of Sale, images of each product and its price, the payment methods available, the delivery methods for the purchased products and the related shipping and delivery costs, a link to the conditions for exercising the right of withdrawal, and the methods and times for returning purchased products.
3. Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale, including the information on the right of withdrawal and the processing of personal data.
4. The contract is concluded when the seller receives the form completed by the user, after verifying the accuracy of the data contained therein.
5. The buyer will be obligated to pay the price once the online ordering process is completed. This will be done by clicking the "COMPLETE ORDER" button at the end of the wizard.
6. Once the contract is concluded, the seller takes charge of the order for its fulfillment.

Art. 4 – Registered users

1. In completing the registration procedures, the user undertakes to follow the instructions on the site and to provide his/her personal data correctly and truthfully.
2. Once registered, the user will receive a confirmation email to the email address they provided. Confirmation must be sent within 3 business days. After this period, if confirmation is not received, Rertech will be released from all obligations to the user.
3. In any case, confirmation will exempt Rertech from any liability regarding the data provided by the user. The user undertakes to promptly inform Rertech of any changes to their data provided at any time.
4. If the user provides inaccurate or incomplete data, or if the interested parties dispute the payments made, Rertech will have the right to not activate or suspend the service until the relevant deficiencies are rectified.
5. When a user first requests to activate a profile, Rertech will assign them a username and password. The user acknowledges that these identifiers constitute the system for validating the user's access to the Services and are the only system capable of identifying the user. Any actions performed through such access will be attributed to the user and will be binding on the user.
6. The user undertakes to maintain the confidentiality of his/her access data and to safeguard them with due care and diligence and not to transfer them, even temporarily, to third parties.

Art. 5 – Product availability

1. Product availability refers to actual availability at the time the buyer places the order. However, this availability should be considered purely indicative because, due to the simultaneous presence of multiple users on the site, the products may be sold to other customers before the order is confirmed.
2. Even after the order confirmation email has been sent, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically corrected by eliminating the unavailable product, and the buyer will be immediately notified by email.
3. If the buyer requests cancellation of the order, terminating the contract, Rertech will refund the amount paid within 15 days from the moment in which Rertech became aware of the buyer's decision to terminate the contract.

Art. 6 – Products offered

1. Rertech markets:

Equipment and instrumentation for the installation and testing of data transmission networks
Components and accessories for the construction of data transmission networks

2. The offer is detailed on our website at the link: https://rertech.it

Art. 7 – Payment methods and prices

1. The price of the products will be that indicated from time to time on the site, except in the case of an obvious error.
2. In caso di errore, Rertech avviserà prima possibile l’acquirente consentendo la conferma dell’ordine al giusto importo ovvero l’annullamento. Non sussisterà ad ogni modo per Rertech l’obbligo di fornire quanto venduto al prezzo inferiore erroneamente indicato.
3. I prezzi del sito sono esclusivi di IVA e non includono le spese di spedizione. I prezzi possono subire variazioni in qualsiasi momento. I cambiamenti non riguardano gli ordini per i quali sia stata già inviata conferma dell’ordine.
4. Once you've selected the desired products, they will be added to your cart. Simply follow the purchase instructions, entering or verifying the required information at each step. Order details can be changed before payment.

Art. 8 – Gestione Ordini e Consegna

1. Rertech effettua spedizioni in tutto il territorio italiano, escluse lo stato di Città del Vaticano e la Repubblica di San Marino, oltre che in alcuni territori UE.
2. For the Italian territory only:
   • il trasporto ordinario è incluso per importi d’ordine maggiori o uguali a € 150,00+IVA. L’acquirente avrà comunque la possibilità di richiedere un trasporto espresso tracciato pagando un contributo extra.
   • per ordini di importo inferiore a € 150,00+IVA,  è previsto un costo extra di trasporto, il cui importo è dipendente dal peso e della dimensione delle merci ordinate.
   • tali condizioni potranno subire variazioni senza preavviso, ma saranno comunque evidenziate all’acquirente in fase di conclusione dell’ordine.
3. Per i territori UE in cui è ammessa la vendita, è previsto un contributo di trasporto dipendente dal territorio di destinazione e dal peso/volume delle merci ordinate.
4. Per ordini di importo inferiore a € 50,00+IVA è previsto un contributo fisso di gestione ordine di € 15,00+IVA. Tale condizioni potranno subire variazioni senza preavviso, ma saranno comunque evidenziate all’acquirente in fase di conclusione dell’ordine.
5. La consegna sarà effettuata presso il domicilio dell’utente fornito al momento dell’acquisto.
6. For deliveries within Italy, delivery times are generally within 5/6 working days for standard shipments, and within 1-3 working days for tracked express shipments, and, in any case, within a maximum of thirty days from the date of confirmation.
7. If delivery is not possible, the order will be sent to the warehouse. In this case, a notice will specify the location of the order and how to arrange a new delivery.
8. If delivery cannot take place for reasons beyond our control after thirty days from the date on which the order is available for delivery, we will assume that you intend to terminate the contract.
9. In conseguenza della risoluzione del contratto, gli importi saranno restituiti, inclusi i costi di consegna, dedotte eventuali penali addebitate dal trasportatore per cause non imputabili a Rertech. La restituzione avverrà entro 15 giorni dalla data di risoluzione del contratto.

Art. 9 – Transfer of risk

1. Risks relating to the products will pass to the buyer upon delivery. Ownership of the products is deemed acquired upon receipt of full payment of all amounts due for them, including shipping costs, or upon delivery, if this occurs later.

Art. 10 – Warranty and commercial conformity

1. The seller is responsible for any defects in the products offered on the site, including non-conformity of the items with the products ordered, pursuant to the provisions of Italian law.
2. Se l’acquirente ha stipulato il contratto in qualità di consumatore, ovverosia qualsiasi persona fisica che agisca sul sito per scopi estranei all’attività imprenditoriale o professionale eventualmente svolta, la presente garanzia è valida a condizione che il difetto si manifesti entro 24 mesi dalla data di consegna dei prodotti; che l’acquirente presenti reclamo formale relativamente ai difetti entro un massimo di 2 mesi dalla data in cui il difetto è stato da quest’ultimo riconosciuto; che venga compilato correttamente il modulo di reso online.
3. In the event of non-conformity, the purchaser who entered into the contract as a consumer will have the right to obtain the restoration of the conformity of the products free of charge, through repair or replacement, or to obtain an appropriate price reduction or the termination of the contract relating to the disputed goods and the consequent refund of the price.
4. All return costs for defective products will be borne by the seller.

Art. 11 – Withdrawal

1. L’art. 57 del D.lgs 206/2005 disciplina gli obblighi del consumatore in caso di recesso. Per ‘consumatore’ si intende ‘persona fisica che agisce per scopi estranei all’attività imprenditoriale’. Gli articoli successivi non si applicano nel caso l’acquirente sia una legal person.
2. In accordance with applicable legal provisions, the buyer has the right to withdraw from the purchase without penalty and without specifying the reason, within 14 days pursuant to art. 57 of Legislative Decree 206/2005 from the date of receipt of the products.
3. In the case of multiple purchases made by the buyer in a single order and delivered separately, the 30-day period starts from the date of receipt of the last product.
4. Users wishing to exercise their right to withdraw from a purchase made on Rertech may do so by:

Registered letter with return receipt
PEC

4. The buyer must exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, pursuant to Annex I, Part B, Legislative Decree 21/2014 (not mandatory).
5. The goods must be returned to:

Corso Alexander Fleming 15, 10040 DRUENTO (TO)

6. The goods must be returned intact, in their original packaging, complete in all their parts, and with the accompanying tax documentation. Subject to the right to verify compliance with the above, the site will refund the amount of the returned products within a maximum of 15 days, including any shipping costs.
7. As provided for by art. 56, paragraph 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the site may withhold reimbursement until the goods are received or until the buyer has demonstrated that they have returned the goods.
8. The right of withdrawal will not apply if Rertech's services and products are included in the categories set out in Article 59 of Legislative Decree 206/2005.
9. The website will process the refund using the same payment method chosen by the buyer at the time of purchase. If payment was made by bank transfer, and if the buyer wishes to exercise their right of withdrawal, they must provide their bank details: IBAN, SWIFT, and BIC, which are necessary for the refund.

Art. 12 – Data processing

1. The buyer's data is processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the specific section containing the information pursuant to art. 13 of EU Regulation 2016/679 (Privacy Policy).

Art. 13 – Safeguard clause

1. In the event that one of the clauses of these General Conditions of Sale is invalid for any reason whatsoever, this shall in no way compromise the validity and compliance with the other provisions contained in these General Conditions of Sale.

Art. 14 – Contacts

1. Any information requests can be sent by email to the following address: [email protected], by telephone to the following number: 011 2631555, and by post to the following address:

Corso Alexander Fleming 15, 10040 DRUENTO (TO)

Art. 15 – Applicable law and competent court

1. These General Conditions of Sale are governed by and interpreted in accordance with Italian law, without prejudice to any other mandatory prevailing law of the country of habitual residence of the buyer. Consequently, the interpretation, execution, and termination of the General Conditions of Sale are subject exclusively to Italian law.
2. Any disputes arising from or related to the same shall be resolved exclusively by Italian judicial authorities. Specifically, if the buyer is a Consumer, any disputes shall be resolved by the court of their place of domicile or residence in accordance with applicable law.

These conditions were drawn up on 03/09/2020.

Last modified on 23/12/2025