FAQs Frequently Asked Questions

FAQs

FAQs: We've received numerous questions from our customers and visitors. Below, we've compiled a small selection of the most frequently asked questions. If you don't see your question, don't hesitate to contact us. We're here to answer any questions you may have about the world of fiber optics. And remember, whether it's a simple question or a suggestion, your opinion is important to us.

Frequently Asked Questions

You can get a pretty in-depth idea by visiting our dedicated sites (CABLE BLOWING MACHINE | FUSION SPLICERS | OTDR) on these topics, where you'll find a wealth of material, including guides, specifications, and videos, and virtually all the specifications translated into Italian from the vendor's original. But the simplest and most comprehensive solution is to contact us.

We have entered into partnership agreements with leading financial institutions specialized in capital goods.

Both long-term rental with final purchase and leasing are possible.
Down payments are generally not required; instead, monthly installments are applied for the duration of the financing, with full-risk insurance coverage included.
And the deliberation times are calculated in… hours

To learn more, visit the dedicated section

YesWe offer training courses typically associated with product sales. These are the most common topics:

  • Use and maintenance of fusion splicers
  • Splicing technician course
  • Testing and certification of optical links
  • Testing and certification of LAN networks
  • Use and maintenance of cable blowing machines

The courses have a variable duration depending on the topic and the number of participants, and can be held either at our premises or at the customer’s location.

As a rule, we have available:

  • Cable blowing machines for long or short distances
  • Fusion splicers
  • LAN certifiers Cat6a / Cat7 / Cat7a / Cat8
  • Optical certifiers
  • OTDRs in SM and MM versions

We also offer rent-to-own options. If you like the item, we'll discount a portion of the rental fee.
The price depends on the equipment and the rental duration.
All the details of the offer are available HERE

The warranty terms depend on the product and the vendor.
In general, all components are covered by a 12-month warranty in accordance with current regulations.
Equipment and instruments have warranties of 12, 24, and 36 months. In some cases, it's also possible to obtain an extension of up to 5 years. It's best to visit the product page and, if in doubt, contact us.

No, generally we are not.

We are a company that sells to its customers with methods "traditional methods

However, for some products, which will tend to expand further, it is also possible to purchase online, at prices that are usually more advantageous than traditional sales.

To request after-sales assistance on a product supplied by us, or on a product from a vendor represented by us, simply contact us using the form in this page indicating in the notes the manufacturer, model, serial number (if existing) and, in as much detail as possible, the issue encountered.

REGISTERED OFFICE

Corso Mortara 22 | 10149 TURIN

HEADQUARTERS
Corso A. Fleming 15 | 10040 Druento, TURIN

24/7 SUPPORT

Customer support service always available

Available 7/24
+39 011 0708 840

BUSINESS HOURS

Online operations always active

Mon/Thu | 9:00 AM – 5:00 PM
Friday | 9:00 AM – 1:00 PM